Everything about us!
|
|
We believe that when you're
placing an order online with us you are buying more than just a
physical product. We believe you are buying a service as well. Getting
you a high quality product for your money is our responsibility, but
our obligation doesn't end there. The entire process of selling,
picking, packing, shipping, supporting, and even returning an order is
what you're paying us for. Most of our competitors don't share this
belief, so we've decided to show you who we are, and how we treat your
order. We believe once you understand who we are and how we operate,
you'll never again spend your hard earned money with a faceless
internet company.
|
 |
|
The
entire process
of
selling, picking, packing, shipping, supporting, and even returning an
order is what you're paying us for. Most of our competitors don't share
this belief, so we've decided to show you who we are, and how we treat
your order.
We believe once you
understand who we are and how we operate, you'll never again spend your
hard earned money with a faceless internet company.
|
 |
|
With over 40,000 unique products in stock every
day,
picking your order is the first step to ensuring accuracy. While many
companies don't see the value of making certain that this step is done
right, we go the extra mile. Our staff of 'pickers' consist of a core
group of previously retired team members who understand the importance
of working hard and satisfying the customer. Our pickers know that a
simple mistake at this point in the process can result in an
unsatisfied customer later down the line.
When we pack your
order we consider a variety of
factors. First: are the items that have been picked correct according
to the invoice? Second: has the shipping method you've selected been
verified? Third: what packaging will protect your items the best? And
lastly; is your name, address, and invoice clearly marked on the
outside of the package? It's also at this point that those of you who
selected the Free Stuffbak label will have this inserted by the packer.
Be sure to choose this option in the checkout.
|
 |
|
To get you your
package quickly, it's important that
when it is labeled we subject the address you have provided to our
Address Verification Service. This is a
database maintained by UPS,
FedEx, DHL, and the United Postal Service. This ensures that there are
no accidental typo's (either by you or by us).
On the rare occasion a
problem arises, you'll be contacted immediately by a Customer Service
representative and asked for clarification. We want to ship your order
out as fast and accurately as possible.
|
|
