Our Policies:

Pocket Solutions Return/Exchange Policy
For a refund (less S&H), or exchange, please return your purchase in its original package and securely wrapped to:

Pocket Solutions, Inc.
5 Boxer Ct
Huntington, NY 11743
Attn: Returns/Exchanges
RMA# (your order number)

    Please NO Certified Packages.

Please include a copy of your invoice. Your RMA number is your invoice number and should be included on your package and all correspondence. Items returned without original packaging will incur a 15% re-stocking fee. We can not be responsible for any products lost or damaged in transit to us, or for returns received without required information.

Pocket Solution’s 30-DAY SATISFACTION GUARANTEE
     We are happy to extend to our customers a Satisfaction Guarantee. However, in order to keep the potential for abuse to a minimum (and help us keep costs down for everyone), this guarantee is limited to 30 days. If it works/fits/performs correctly for that long, you should know whether you want it or not. We reserve the right to deny a return if we believe that we are just being blatantly being taken advantage of. Sorry to say it, but it happens more than you might think. Just write us a quick note explaining the situation, and we're more than happy to accept your product back. Returns can be sent to our mailing address. Please refrain from sending certified parcels, as the post office requires us to send someone to retrieve them. Our return address is listed above.  In order to ensure quick processing of your returns and exchanges, please clearly mark the outside of the box with RMA#(your order number here). This will ensure that you receive the proper attention you deserve.

Shipping Policies
We use the US Post Office for the majority of our orders. It has been our experience that dollar for dollar and pound for pound the US Postal Service is the most reliable, and least expensive. In many cases UPS and Fedex have a 1 pound minimum weight requirement. This means if you buy a screen protector for your PDA which weighs only 2 ounces, you're shipping will be automatically $7.00. With 1st Class Mail, we're able to halve that. Not bad for an item which only costs $12.00. Even our Priority Service is competitive with UPS and Fedex expedited services. This is a great bonus for you the customer, since Priority Mail is 3 Day delivery and roughly the cost of Ground Service from the other carriers.

Since we are based on the East Coast, the best time to get your order placed is before 2pm EST if you want it to go out the same day. We do frequent Postal runs, but even though an order placed after 2pm may get packed on the same day, generally it will only leave here on the following morning.

At the customers request we will ship by other methods than the Post Office. Please contact us for more details.

Canada - US Postal Service AirMail Letter Post.

International - US Postal Service AirMail to serviced countries only.  All customs charges, VAT /tax, and duty is the responsibility of receiving customer. We may require that a legibly signed order form, including the credit card imprint, be faxed to us for all orders to countries outside of our serviced areas. Please contact us for details or questions on orders for international shipment.

Privacy Policy
Pocket Solutions, Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Pocket Solutions, Inc. collects information from our users at several different points on our website.

Security
This website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (i.e. credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. To learn more about SSL, follow this link [www.thawte.com].

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.